Simple returns. Clear conditions.
We want you to be confident when buying from ComKwik Computers. This policy explains when a product may qualify for return, replacement or refund and how to request support.
We inspect every return fairly.
Return and replacement eligibility depends on the product, the reason for return, its condition and the time elapsed since delivery. Please keep the product, accessories, packaging and invoice safely until your request is completed.
Return Window
Eligible products may be requested for return within 7 days from the date of delivery.
A return request submitted after the applicable return period may not be accepted unless the product is covered by a separate warranty or another remedy is required under applicable terms.
Creating a support request within the return window does not automatically guarantee refund approval. The product must also meet the applicable return conditions.
Return Eligibility
A product may qualify for return when one or more of the following situations apply:
- You received a product different from the product ordered.
- The product was damaged during delivery.
- The product is materially defective when first received.
- Important accessories or components listed as included with the product are missing.
- The product does not materially match the description shown at the time of purchase.
Product condition requirements
Unless the return relates to an existing defect or transit damage, the product should normally be returned in substantially the same condition in which it was delivered.
- Original product should be returned.
- Included charger, adapter, cables and accessories should be returned.
- Original packaging should be retained where reasonably possible.
- Serial number or identification labels must not be removed or altered.
- The product should not have additional physical damage caused after delivery.
Used & Refurbished Products
ComKwik Computers may sell pre-owned, refurbished or open-box laptops, desktops, monitors and other computer products.
These products may have normal cosmetic signs of previous use such as minor scratches, marks or wear. Cosmetic conditions disclosed before purchase are not normally treated as a product defect.
A return cannot normally be requested only because an accurately disclosed used or refurbished product shows normal signs of previous use.
However, if a used or refurbished product has an undisclosed material defect or is materially different from the product description, please contact our support team within the applicable return period.
Damaged, Missing or Wrong Product
If your parcel arrives damaged, contains a different product, or important items are missing, please contact us within 48 hours of delivery.
Please provide
- Your order number.
- Clear photographs of the product.
- Photographs of the outer packaging.
- A photograph of the shipping label where available.
- A short description of the problem.
An unboxing video may also help us review shipping damage, missing items or incorrect delivery claims more quickly when available.
Products That May Not Be Returnable
A return may be declined in circumstances including:
- Return request submitted after the applicable return period.
- Product damaged through misuse, accident, liquid damage or improper handling after delivery.
- Serial numbers, labels or identification markings have been removed or altered.
- Product has been modified, tampered with or repaired by an unauthorised party.
- Missing major accessories originally supplied with the product.
- Software licences, activation keys or other digitally delivered products after activation or use, where applicable.
- Products specifically customised, configured or assembled for a customer, unless defective or otherwise eligible.
- Damage caused by incompatible accessories, incorrect voltage or improper installation.
How to Request a Return
Please contact ComKwik support before sending any product back.
Contact support and provide your order number and reason for return.
Provide photographs, videos or other information requested by our team.
Once authorised, return the product for inspection and final resolution.
Product Inspection
Products returned to ComKwik Computers may be inspected before replacement or refund approval.
Inspection may include checking:
- Product serial number and identity.
- Physical condition.
- Reported defect or issue.
- Included accessories and components.
- Signs of misuse, damage or unauthorised modification.
If the returned item does not match the original product or does not meet applicable return conditions, the return request may be declined.
Replacement
When an eligible product is defective or incorrect, we may offer a replacement where suitable replacement stock is available.
If an identical replacement is unavailable, we may offer another appropriate resolution, which can include a suitable alternative or refund depending on the circumstances.
Refunds
Once a return has been received, inspected and approved, the applicable refund will be initiated.
Approved refunds are generally initiated within 5–7 business days after approval.
After a refund is initiated, the time required for the amount to appear in your account can depend on your bank, card issuer, UPI provider or payment service.
Refund method
Where possible, refunds are processed through the original payment method. In some cases, additional bank or payment information may be required to complete an approved refund.
Order Cancellation
You may request cancellation while an order is still eligible for cancellation and has not progressed too far through processing or shipping.
Once an order has been dispatched, cancellation may no longer be possible. You may then need to follow the applicable return process after delivery.
ComKwik Computers may also cancel an order when necessary due to situations such as product unavailability, pricing or inventory errors, payment verification issues or other operational reasons.
Return Shipping
Responsibility for return shipping may depend on the reason for return.
Where a verified return is caused by an incorrect product, qualifying defect or delivery damage attributable to the order, ComKwik may arrange or provide instructions for the return.
For other approved return situations, return shipping charges may be the responsibility of the customer depending on the circumstances.
Please create a support request first. Products sent without a valid return request may take longer to identify and process.
Warranty & Returns Are Different
A product's return period and warranty period are separate.
After the return period has ended, an eligible product issue may still be handled under the warranty applicable to that specific product, where available.
Warranty duration and coverage can vary between new, used, refurbished and different product categories. Please refer to the product listing, invoice or warranty terms provided with your purchase.
Need to return or replace something?
Create a support request with your order number and details of the issue. Our team will review the request and guide you through the next steps.
Create Support Request